Privacy Policy

Effective Date: August 7, 2026

At Craftmeow Support ("we," "us," or "our"), accessible via craftmeow.support, we are committed to protecting the privacy and personal data of our customers. This Privacy Policy details how we collect, process, store, and safeguard your information when you submit support tickets through our HESK support portal.

1. Information We Collect

When you create or update a support ticket on our portal, we collect the following types of information:

Contact Details: Your name, email address, and account details.
Order & Transaction Data: Order numbers, receipt details, or purchase information required to verify after-sales support eligibility.
Support Ticket Content: Issue descriptions, system logs, screenshots, and communication history attached to your ticket.
Technical & Access Logs: IP address, browser type, device information, and timestamps recorded automatically for security, authentication, and anti-abuse verification.

2. How We Use Your Information

We process personal data strictly for legitimate business and operational needs, including:

Verifying customer identity and matching tickets with valid order records.
Investigating, troubleshooting, and resolving technical or order-related issues.
Screening for, detecting, and blocking spam, unauthorized marketing solicitations, and bot submissions.
Maintaining platform security and protecting our servers from cyber threats or malicious activity.

3. Data Retention & Spam Handling

Legitimate Support Tickets: Support records and resolution logs are retained as needed to honor warranty commitments, process returns or exchanges, and preserve customer service history.
Spam & Unsolicited Submissions: Tickets identified as promotional spam, SEO pitches, or advertising are immediately and permanently deleted along with sender IP logs. No permanent record of spam submissions is maintained.

4. Information Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal information or support records.

Data is shared only under strict operational necessity:

Infrastructure Providers: Trusted server hosting and email delivery services operating under strict confidentiality and security protocols.
Legal Compliance: When mandated by applicable law, search warrants, court orders, or to safeguard our systems against technical abuse.

5. Security Measures

We enforce technical and organizational safeguards—such as SSL/TLS encryption for all data in transit, restricted database access controls, and firewall monitoring—to protect your personal information against unauthorized access, loss, or disclosure.

6. Your Rights & Inquiries

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data stored within our support records. For privacy inquiries or data requests, please contact us at welcome@craftmeow.support.

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