Terms of Use

Effective Date: August 7, 2026

Website: craftmeow.support

Welcome to the Craftmeow Support Portal ("we," "us," or "our"). By accessing or submitting a support ticket through craftmeow.support, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before submitting any request.

1. Scope of Support Services

• After-Sales Support Only: This portal is strictly dedicated to providing after-sales support for existing customers and verified orders.

• Pre-Sales & General Inquiries: For pre-sales questions or general information, please use our primary contact channels provided on our main website rather than opening a ticket here.

2. Unacceptable Use & Zero-Tolerance Spam Policy

To maintain quick response times and high-quality service for our legitimate customers, we enforce a strict zero-tolerance policy regarding unsolicited submissions:

• No Unsolicited Advertising or SEO: The submission of promotional material, SEO pitches, marketing offers, advertising, or unsolicited commercial communications of any kind is strictly prohibited.

• Immediate Deletion: Any ticket identified as spam, advertising, or automated junk will be permanently deleted immediately without a response.

• Account/IP Restrictions: We reserve the right to block email addresses, ban IP addresses, or restrict access to any user who violates this anti-spam policy.

3. Ticket Submission Guidelines

To help us resolve your issue as quickly as possible, please adhere to the following guidelines when submitting a ticket:

1. Provide Accurate Information: Include valid contact details and relevant order number so we can verify your order.

2. Be Specific: Describe your issue clearly and attach any relevant error messages or screenshots.

3. Respectful Communication: We expect all interactions with our support team to remain respectful. Abusive or harassing language will result in immediate ticket termination.

4. Modifications to Terms

We reserve the right to modify or update these Terms of Use at any time without prior notice. Any changes will become effective immediately upon being posted to this page. Continued use of craftmeow.support constitutes acceptance of the revised terms.

5. Contact Us

If you have questions regarding these Terms of Use, please contact us at welcome@craftmeow.support.