Only after-sale tickets will be solved here.

We're here to assist with after-sale inquiries only. If you need to send us related handwriting pictures, please follow the instructions provided on each marketplace and submit them there. For further assistance, you can contact us at

How to track an existing ticket?

  1. To track your ticket(s), please visit
  2. Once there, locate the ticket tracking ID in the email you received. It will look something like: XXX-XXX-XXXX. 
  3. Enter this tracking ID along with your email address to access your ticket(s).

Check your SPAM folder.

Once you've created a ticket or received any updates, the system will promptly send you an email. If you don't see it in your inbox, kindly take a moment to check your SPAM folder.